FAQ'S

At The Pretty Party Boutique, we specialize in a wide range of events, including kids' parties, corporate functions, weddings, and community gatherings. Our services cover everything from bounce houses and soft play equipment to balloon garlands and full event decorating.

Yes, safety and cleanliness are our top priorities. All our inflatable equipment is thoroughly cleaned and sanitizedbefore each use. We also adhere to strict safety standards to ensure a safe and enjoyable experience for your guests.

Absolutely! We provide custom balloon garlands and backdrops tailored to your specific theme and preferences. Whether you have a unique vision or need help creating the perfect design, our team is here to bring your ideas to life.

Cities we deliver too: Yorkville Oswego Naperville Aurora Wheaton Downers Grove Oak Brook Lombard Elmhurst Glen Ellyn Hinsdale Westmont Bolingbrook Lisle Woodridge Geneva Northbrook Arlington Heights Buffalo Grove Lincolnshire Vernon Hills Long Grove Lake Forest North Chicago Wheeling Deerfield Highland Park Mount Prospect Palatine Schaumburg Hoffman Estates Des Plaines Elk Grove Village Glenview Skokie Evanston Park Ridge If you don't see your city listed, there's no need to worry. Feel free to contact us for details about delivery options in your area. We're here to assist you with any inquiries you may have.

The space required depends on the size of the bounce house you choose. Generally, you'll need at least a 15x15-foot area, with additional space for safety and setup.

Our bounce houses are inspected regularly, anchored securely, and come with safety instructions for setup and use. We also provide trained staff to oversee operations if needed.

Please be aware that arrangements will not be carried out on windy days. Additionally, we require weather conditions to fall within a temperature range of 55 degrees as a minimum to 99 degrees as a maximum. If, due to weather circumstances, a change in schedule becomes necessary, kindly notify us at least 72 hours before your event. In such a situation, you will also have the option to explore an alternative indoor rental choice, subject to its availability. In the event that rain is in the forecast, please note that we will be unable to set up, and you will be given the option to reschedule.

Deposits are non-refundable. While we comprehend that unforeseen circumstances can arise, leading to event rescheduling, we request a minimum notice of 72 hours. In such cases, your deposit will be retained, and we will make every effort to accommodate the rescheduling of your event for an alternate date. Please note that refunds are not provided. Kindly refer to our cancellation policy for comprehensive details.

Absolutely, we are indeed equipped with insurance coverage. Should you require a copy of our Insurance Policy, please inform us in advance. Additionally, if you necessitate a Certificate of Liability Insurance, there is a fee of $30 associated with obtaining the certificate. Please Note: Kindly be aware that it falls under your responsibility to notify us if you require a Certificate of Liability Insurance. Should we arrive at your event which necessitates proof of insurance and this information was not communicated beforehand, your event will regrettably be subject to automatic cancellation.